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Customer Service Representatives salary

Customer Service Representatives earn a median of $44,770 a year ($21.53/hr) in the U.S. – from $26,700 in Puerto Rico to $50,330 in Washington. Enter your pay below to see how you compare.

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Median pay, United States
$21.53/hr · $44,770 a year
2,595,750 jobs nationwide. That is 12% below the median for all U.S. jobs ($50,980). Source: BLS, May 2025.

Pay range

10th percentile
90% earn more$31,750$15.27/hr
25th percentile
75% earn more$36,870$17.72/hr
Median (50th)
half earn more, half less$44,770$21.53/hr
75th percentile
25% earn more$51,780$24.89/hr
90th percentile
top 10% earn more$63,590$30.57/hr
Average (mean)
pulled up by top earners$46,590$22.40/hr

How does my pay compare?

Enter your pay to see where you stand among customer service representatives. Nothing you type leaves your device.

Pay by state

States ranked by median annual wage for customer service representatives. Tap a state for its minimum wage.

1. Washington
39,760 jobs · $24.20/hr$50,330
2. California
176,850 jobs · $23.83/hr$49,560
3. Massachusetts
49,990 jobs · $23.61/hr$49,120
4. Minnesota
53,340 jobs · $23.46/hr$48,800
5. District of Columbia
7,550 jobs · $23.20/hr$48,250
6. Delaware
7,470 jobs · $23.17/hr$48,190
7. Connecticut
24,490 jobs · $23.12/hr$48,090
8. New York
141,090 jobs · $23.08/hr$48,000
9. New Jersey
59,690 jobs · $22.95/hr$47,740
10. Rhode Island
7,890 jobs · $22.86/hr$47,550
11. Colorado
38,770 jobs · $22.86/hr$47,540
12. Vermont
2,870 jobs · $22.84/hr$47,500
13. Oregon
19,440 jobs · $22.81/hr$47,450
14. New Hampshire
12,750 jobs · $22.74/hr$47,300
15. Maine
7,560 jobs · $22.67/hr$47,160
16. Wisconsin
50,840 jobs · $22.58/hr$46,970
17. Illinois
100,970 jobs · $22.18/hr$46,130
18. Iowa
30,100 jobs · $22.16/hr$46,090
19. Arizona
87,020 jobs · $21.97/hr$45,690
20. Hawaii
8,010 jobs · $21.95/hr$45,650
21. Ohio
85,930 jobs · $21.93/hr$45,610
22. Montana
4,910 jobs · $21.77/hr$45,290
23. Alaska
2,410 jobs · $21.71/hr$45,150
24. North Dakota
5,750 jobs · $21.48/hr$44,670
25. Pennsylvania
94,340 jobs · $21.46/hr$44,630
26. Missouri
50,530 jobs · $21.24/hr$44,190
27. Michigan
71,310 jobs · $21.13/hr$43,950
28. Nebraska
15,340 jobs · $21.13/hr$43,940
29. Idaho
18,770 jobs · $20.77/hr$43,200
30. Indiana
44,630 jobs · $20.74/hr$43,140
31. Utah
44,490 jobs · $20.74/hr$43,140
32. Maryland
37,740 jobs · $20.59/hr$42,830
33. Tennessee
59,730 jobs · $20.59/hr$42,830
34. Virginia
59,850 jobs · $20.54/hr$42,730
35. Wyoming
2,110 jobs · $20.35/hr$42,340
36. South Dakota
6,120 jobs · $19.54/hr$40,650
37. Nevada
32,110 jobs · $19.50/hr$40,560
38. Florida
228,000 jobs · $19.44/hr$40,440
39. Texas
337,170 jobs · $19.44/hr$40,420
40. Kansas
29,200 jobs · $19.39/hr$40,320
41. North Carolina
89,510 jobs · $19.35/hr$40,240
42. Georgia
97,850 jobs · $19.06/hr$39,630
43. New Mexico
16,950 jobs · $18.77/hr$39,030
44. South Carolina
51,000 jobs · $18.69/hr$38,860
45. Kentucky
38,630 jobs · $18.61/hr$38,700
46. Oklahoma
34,460 jobs · $18.58/hr$38,650
47. West Virginia
9,860 jobs · $18.48/hr$38,430
48. Alabama
33,290 jobs · $18.46/hr$38,400
49. Arkansas
20,680 jobs · $18.19/hr$37,840
50. Louisiana
25,780 jobs · $17.95/hr$37,330
51. Mississippi
20,860 jobs · $17.49/hr$36,380
52. Puerto Rico
20,330 jobs · $12.84/hr$26,700
Office Clerks, General$45,010Secretaries and Administrative Assistants, Except Legal, Medical, and Executive$47,540First-Line Supervisors of Office and Administrative Support Workers$69,500Bookkeeping, Accounting, and Auditing Clerks$50,670Medical Secretaries and Administrative Assistants$45,930Receptionists and Information Clerks$38,010Shipping, Receiving, and Inventory Clerks$45,260Executive Secretaries and Executive Administrative Assistants$76,590

Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025), SOC code 43-4051. Wages exclude the self-employed. All jobs · Minimum wage by state

Questions & answers

How much do customer service representatives make?

The median wage for customer service representatives in the U.S. was $21.53 an hour or $44,770 a year in May 2025, according to the Bureau of Labor Statistics. The middle half earned between $36,870 and $51,780 a year.

Which state pays customer service representatives the most?

Washington has the highest median wage for customer service representatives: $50,330 a year. The lowest published median is in Puerto Rico at $26,700. Living costs also differ a lot between states.

How many customer service representatives are there?

BLS estimates 2,595,750 customer service representatives were employed in the U.S. in May 2025, not counting the self-employed.

What is the difference between median and average pay?

The median is the middle wage: half of workers earn more and half earn less. The average (mean) adds everyone up and divides, so a few very high earners pull it up. The median is usually the better guide to typical pay.

What does the 10th or 90th percentile mean?

The 10th percentile is the wage that only 10% of workers earn less than – often entry-level pay. The 90th percentile is the wage that only 10% earn more than – usually the most experienced or highest-paid workers.